Question 1

How do I place an order?

Accepted Answer

You can order directly through our website or by contacting us on WhatsApp.

Question 2

Do you deliver to all UK postcodes?

Accepted Answer

Yes! We deliver to every postcode across the UK using trusted courier services.

Question 3

Is there a minimum order amount?

Accepted Answer

No, you can order as little or as much as you need.

Question 4

Can I place a bulk order?

Accepted Answer

Yes. We cater for both individual and bulk orders. Contact us for bulk pricing.

Question 5

How much is delivery? How long does delivery take?

Accepted Answer

Standard delivery is £5 anywhere in the UK. Most orders arrive within 2–4 working days after dispatch.

Question 6

Will I receive a tracking number?

Accepted Answer

Yes. You’ll receive tracking details once your order has been dispatched.

Question 7

Do you offer next-day delivery?

Accepted Answer

If available, we’ll let you know at checkout or when you place your order.

Question 8

Are your products authentic Nigerian/African foodstuffs?

Accepted Answer

Yes. We carefully source quality African food products to give you the authentic taste of home.

Question 9

How should I store my products? What if a product is out of stock?

Accepted Answer

Store in a cool, dry place. Refrigerate or freeze after opening if recommended. We restock regularly. You can contact us to know when it will be available again. You can also pre-order from our website

Question 10

What payment methods do you accept?  Is it safe to pay on your website?

Accepted Answer

We accept secure online payments and bank transfers (if applicable). Yes. All payments are processed securely.

Question 11

What if my order arrives damaged?

Accepted Answer

Contact us within 24 hours with photos, and we’ll work to resolve the issue promptly.

Question 12

Can I return food items? But what if I receive the wrong item?

Accepted Answer

Due to food safety regulations, we generally cannot accept returns on food items unless they are damaged or supplied incorrectly. Let us know immediately, and we’ll arrange a replacement or refund where appropriate.

Question 13

Do you sell wholesale? or can I send a food gift to someone in the UK?

Accepted Answer

Yes. We supply individuals, restaurants, caterers and retailers. Absolutely! We can deliver directly to your loved ones anywhere in the UK.

Question 14

Why should I buy from you?

Accepted Answer

We pride ourselves on quality products, excellent customer service, secure packaging, fast dispatch and nationwide UK delivery.

Question 15

Do you add free gifts?

Accepted Answer

We occasionally surprise our customers with complimentary gifts as a token of appreciation.

Question 16

How are your products packaged?

Accepted Answer

All items are carefully sealed and packed to help ensure they arrive fresh and in excellent condition.

Molabs Afrik Limited

Company number: SC844839

Frequent Asked Questions